Terry Morrill, along with his sons Trent and Chad, are the owners
of Pacific Pavingstone, California Waterscapes , Jack's Turf , and Pacific Outdoor Living Pro Division ,
located in Sun Valley, California, near Los Angeles.
Terry has a degree in architecture from the University of
California at San Luis Obispo and has been a general contractor
for over 25 years.
Pacific Pavingstone has been installing paving stones for patio
decks, driveways, and walkways in the Los Angeles area for over nine years. All
of our crews go through rigorous training and certification to
ensure the quality of their work meets our high standards.
"As the owners of Pacific Pavingstone, we have been able to
double the size of our business by using a few basic
principles. Chief among these is the idea of "Exchange in
Abundance"- part of a management system we use called Hubbard
Management Technology, which has proven to be incredibly
successful for our company."Terry Morrill
Most successful businesses deliver at least what was promised to
the customer. When you Exchange in Abundance you deliver what was
promised – PLUS! You install the job exactly as agreed upon and
you go the extra mile to ensure that the customer is completely
satisfied – whatever it takes and no questions asked.
We have built a reputation for the highest quality masonry and
paving stone work and we are not satisfied until our customers
are 100% delighted. It's not what we think is a nice job but what
the customer thinks is incredible service!"
Customer Referrals
"It's not just about creating beautiful paving stone driveways
and patios. It's about having totally delighted customers."Trent Morrill
Giving each customer superior service and ensuring that he or she
is 100%
satisfied with our job leads to referrals – and getting
referrals is the key to rocketing the expansion of our company.
There is nothing worse for an honest salesman than to try to sell
a bad product.
"When I tell people that we are simply the best – we use the best
paving stone system, the best pavers, the best crews, and that I
guarantee 100% satisfaction with their job, they believe me
because it's the truth! It is very easy to get this across to the
customer if it's true. If it's not true, you can only tell the
lie so many times before you and your company begins to self
destruct."
Inc. 500 Corporate Profile
Terry started with with his son Trent in June 1999. They built
the company on three basic principles:
- Deliver a product,
- Never spend more than they make, and
- Reinvest profits back into the company.
With one crew, a beat up 1973 Chevy, and an assortment of tools,
they started installing paving stone driveways and patios out of
Terry's garage. Their great products and exceptional customer
service gave way to many referrals and soon they had more work
than they could handle. To accommodate their demand, they moved
into larger facilities, added more crews, and updated their
equipment.
In June, 2001, Terry's second son, Chad, joined them and started
California Waterscapes .
Using the same principles, he built that division into one of the
largest pond and waterfall installers in the country. In fact, at
the 2004 Inc 500 Awards, they were approached by Greg Wittstock,
owner and founder of Aquascape Designs and
fellow Inc 500 winner, to discuss how the two organizations could
collaborate on future opportunities.
Out of those discussions the Morrill's purchased Pro Ponds West,
an Aquascape Designs Product Distributor, in October 2005. The
company has since been renamed Pacific Outdoor Living Pro Division . The
company hit the ground running by closing a product distribution
deal with Armstrong Garden Centers, one of the largest nursery
chains in California. In addition to selling Aquascape products,
the garden centers will also help feed business to their Pacific
Pavingstone and California Waterscapes companies.
The Morrills also own and run the Pacific Outdoor Living Design Center ,
a design showroom where customers can see ponds, waterfalls,
paving stones and get landscape design services.
In 2008 the Morrill family started Jack's Turf , a
company selling and installing artificial grass for residential
and commercial properties in Southern California.