Terry Morrill, along with his sons Trent and Chad, are the owners of Pacific Pavingstone, Morrill Landscape Group, and California Waterscapes located in La Crescenta, California, near Los Angeles.
Terry has a degree in architecture from the University of California at San Luis Obispo and has been a general contractor for over 25 years.
Pacific Pavingstone has been installing paving stones for patio decks, driveways, and walkways in the Los Angeles area for over nine years. All of our crews are employed with the company and are not independent contractors. |
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"As the owners of Pacific Pavingstone, we have been able to double the size of our business by using a few basic principles. Chief among these is the idea of “Exchange in Abundance”- part of a management system we use called Hubbard Management Technology, which has proven to be incredibly successful for our company."
Most successful businesses deliver at least what was promised to the customer. When you Exchange in Abundance you deliver what was promised - PLUS! You install the job exactly as agreed upon and you go the extra mile to ensure that the customer is completely satisfied - whatever it takes and no questions asked.
We have built a reputation for the highest quality masonry and paving stone work and we are not satisfied until our customers are 100% delighted. It's not what we think is a nice job but what the customer thinks is incredible service!" |
CUSTOMER REFERRALS
Giving each customer superior service and ensuring that he or she is 100% satisfied with our job leads to referrals - and getting referrals is the key to rocketing the expansion of our company. There is nothing worse for an honest salesman than to try to sell a bad product. |
"It's not just about creating beautiful paving stone driveways and patios.
It's about having totally delighted customers."
—Trent Morrill |
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"When I tell people that we are simply the best - we use the best paving stone system, the best pavers, the best crews, and that I guarantee 100% satisfaction with their job, they believe me because it’s the truth! It is very easy to get this across to the customer if it’s true. If it’s not true, you can only tell the lie so many times before you and your company begin to self destruct. " |
INC. 500 CORPORATE PROFILE Terry started Pacific
Pavingstone with his son Trent in
June 1999. They built the company on
three basic principles: 1) Deliver a
great product, 2) Never spend more than
they make, and 3) reinvest profits back
into the company.
With one crew, a beat up
1973 Chevy, and an assortment of tools,
they started installing paving stone drivewas
and patios out of Terry's garage. Their
great products and exceptional customer
service gave way to many referrals and
soon they had more work than they could
handle. To accommodate their demand, they
moved into larger facilities, added more
crews, and updated their equipment.
In June, 2001, Terry's
second son, Chad, joined them and started California
Waterscapes. Using the same priciniples,
he built that division into one of the
larges pond and waterfall installers in
the country. In fact, at the 2004 Inc 500
Awards, they were approached by Greg Wittstock,
owner and founder of Aquascape
Designs and fellow Inc 500 winner,
to discuss how the two organizations could
collaborate on future opportunities.
Out of those discussions
the Morril's purchased Pro
Ponds West, a Master Aquascape Designs
Product Distributor, in October 2005. Chad
now runs Pro Ponds West, which has already
hit the ground running by closing a product
distribution deal with Armstrong Garden
Centers, one of the largest nursery chains
in California. In addition to selling Aquascape
products, the garden centers wil also help
feed business to their Pacific Pavingstone
and California Waterscapes companies. With
this newest addition to the family f companies,
the Morrill's are well on target to chieve
the Inc. 500 list for 2006, making it three
years in a row.
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