As a Pacific Pavingstone customer, we're very interested in hearing from you to learn what you liked about working with us and what suggestions you have for future improvements.
As thanks for taking the time to complete this form, your name will be automatically entered into our special prize drawing for a small disappearing fountain valued at over $200.00. See drawing details for more information.
What is your full name? required field
Tell us what you liked about working with us.
How did you find out about Pacific Pavingstone? Please Select Google Internet Search Yahoo Internet Search MSN Internet Search Other Internet Search Internet Yellow Pages Printed Yellow Pages Personal Referral Professional Referral Saw A Yard Sign Saw Your Truck Sign Direct Mail (Flyer, Brochure, etc.) Pasadena Showcase Parade of Ponds Magazine Advertisement Drive By Your Store A Design Expo HGTV Other
What made you decide to use Pacific Pavingstone?
Name of your sales representative: Please Select Mike Owen Jeff Valerius Ken Avner Craig Kelsey Ken Bilheimer
Rate their knowledge of our products and services: Please Select A. Very knowledgeable. Answered my questions. Excellent follow-up. B. Knowledgeable and informative. C. Somewhat knowledgeable but mostly interested in making the sale. D. Poor presentation and knowledge of the product. Only interested in making the sale. F. Just gave us the price and did not take the time to educate us on the product.
Name of your on-site installation contact: Please Select Trent Isreal Rocky Javier Juan Don't remember
Rate the quality of their service: Please Select A. Pleasure to work with. Present on job site and controlled the work. Kept me informed. B. Available if needed. Gave me progress updates. Professional. C. Involved when there was a problem. Didn't give updates. Hard to reach. Difficult. D. Never appeared at the job site. Hard to work with. Difficult to reach. F. Very difficult to work with and completely unprofessional.
Rate the crew that worked on your property: Please Select A. Clean, neat, and professional. Worked very efficiently. B. Professional. Performed the job as promised. C. Messy but they got the job done. D. Unprofessional, messy, and inefficient. F. Rude, inefficient, messy, and disrespectful.
Rate the general quality of the work completed: Please Select A. Exceeded expectations. Very professional and efficient. Excellent workmanship. B. Met expectations. Professional. C. Average. Expected better. D. Fair. Workmanship was poor. F. Poor. Workmanship was very poor. Not satisfied at all.
Rate your job's scheduling: Please Select A. On schedule or ahead of schedule. B. A little behind schedule. (e.g. A few hours) C. Behind schedule. (e.g. A few days) D. Severely behind schedule. (e.g. A few weeks) F. Never finished job.
Where there any corrections or follow-up that we needed to do? Please Select Yes No
Thank you for taking the time to complete our survey. Feedback from our customers is vital and helps ensure our service remains the highest possible.
